Staples

It’s so unfortunate that some of the staff at this store don’t know what they’re doing or don’t really want to do their job. I work in retail and I understand what it means to have a good customer service. So today I walked into Staples at 7:48 PM and I wanted to print a passport. As I approached one of the staff and ask them if I could get a passport photograph done and the first thing she said was ”were already closing and have a deadline to catch up with” I was shocked to such response. Mind you, I had at least 10 minutes to get this done instead of all the drama. I asked for a manager and his excuse was that the photo department closes 30 minutes before the store. Wow! However, I don’t see that on the website to spell this out. It’s either they don’t want to do my job or don’t know what to do. By the way I did mention I had just taken the same passport with the same store a week before and had it on my usb drive. I still don’t understand how closing duties supersedes customer service. 🤷 Well, one thing I know is if this was your personal business you guys will go the extra mile. It’s so unfortunate. Stores like Staples was the last place I expected such from. I’m not sure I want to come back to a place like this.

*Threw out my property! I usually enjoy staples until today. The manager was very rude when I put an advertisement on a post in the parking lot. He asked if I had permission, I said no, he asked if I could take it down and I said yes. He proceeded to take it off himself and throw it out. These stickers are very expensive and I'm extremely frustrated that he would just throw out my property. Consifering this is how they treat customers, I'll be avoiding this staples.

I recently went here to purchase toner and accidently purchased the drum instead which is twice as much $$ as the toner and has a "D" in the product code instead of a "T" which is the only difference of the 2 boxes. I returned the same day and the manager Jamie refused to take the return. I advised him it didn't say that on the receipt and he said it was online. He also mentioned this happens once a month so staples knows it's an issue and just keeps taking peoples $140 (So $140 x 12 =$1680 annually from each store adds up). So a few days later I check Staples website and it is not on there at all so I returned to the store and spoke to Jamie again who acted nothing like a manager and instead took the root of acting like a teenager being rude and saying "yeah, yeah" to anything I said proving that he wasn't even listening to me. I advised him that I have since started purchasing our small business supplies online and that my wife switched her printing services to an online company and he replied with the same rude "yeah" . He then said "what did you just come all the way over here to give me a hard time?" I had to advise him that I was actually going to CTC next door and that I stopped in to tell him that what he told me about the return wasn't accurate. If staples is wondering why their stores are empty these days they don't have to look too far. Whatever I guess, at least I don't have to drive 30 mins to staples for our business supplies anymore.

Waited in line for the shipping department to ship a box. There were 3 of us in line, with me at the head of the queue and some lady called harpreet quite but ignored me,and took the guy second in line. I definitely feel some bias and inclusionary training would be in order here to say the least. Also some cross training, as I guess in fairness she was trying to help out. PerhapsI should have said something too, but it was very busy and I didn't. Even the guy 2nd in line was quite embarrassed and indicated I should go first. The lady all but ignored him and said he would be easier to deal with as he was doing a pick up. Not a great customer experience in the shipping dept. Other debts I've always found to be excellent.